Reference

Understand the Rules Before You Open an Account

hp788 operates under defined terms that govern every account, deposit via DANA, OVO, or GoPay, and session on the platform — and your access depends on local law and the eligible region you're in.

Account TermsJurisdiction RulesDANA, OVO, GoPay ConditionsData HandlingPolicy Contact
hp788 Understand the Rules Before You Open an Account
CONTACT POLICY TEAM

Reach Us About Any Legal or Account Question

If a term is unclear or you need to raise a policy concern — whether about your account wallet, a DANA transaction, or a data request — our support team handles those directly. Use the channel that works for you. Players in Bekasi and across Indonesia reach us through the same paths below.

Team online

Live Chat

Open the chat window from any page on hp788. Policy and account questions are handled there alongside general support — no separate queue needed.

Email Support

Send detailed legal or policy queries to our support address. Include your registered account ID so we can locate your records and respond accurately.

Account Help Portal

Log in to your account, go to Help, and submit a policy ticket directly. This route is useful for wallet verification disputes or document-related requests.

HOW WE HANDLE THIS

Security, Data and Account Integrity at hp788

Our legal obligations do not stop at written terms. We apply them at the account level — in how we store your data, how we verify wallet identity for DANA, OVO, and GoPay withdrawals, and how we respond when you request changes to your account record. Every section below reflects a real operational commitment, not just policy language.

Data Storage and Retention

Account data is retained only as long as required under applicable policy. You can request a summary of what we hold by contacting support with your account ID.

Cookie and Session Policy

We use session cookies to keep your login active and preference cookies to remember your wallet choice — DANA, OVO, or GoPay. You can clear these via your browser settings.

Account Security Practices

Login requires OTP verification tied to your registered mobile number. Any change to your linked e-wallet triggers a secondary identity check before the update takes effect.

Requesting Policy Changes

To correct personal data, update your wallet details, or request account closure, submit a formal request through the account help portal or email our policy team directly.

Common Questions About hp788 Legal Terms

These are the questions we receive most often about our terms, data practices, and account rights. If yours isn't here, the contact paths in the section above will get you to the right person.

These terms apply to every account holder on hp788. Access is conditional on local law in your region — where local law does not permit it, these terms do not grant you a right to use the platform.

Yes. Submit a data request through the account help portal or by emailing support with your account ID. We will confirm what records we hold and how they are stored.

Pending balances are reviewed under our account suspension policy. Funds already credited to your account wallet at the time of suspension are handled according to the reversal and withdrawal terms in your account section.

We post updates directly on this page. Continuing to use hp788 after an update is posted means you accept the revised terms. We recommend checking this page periodically.

Submit a closure request via the account help portal. After closure, data is retained only as long as required under applicable policy, then removed from active records.

No. The payment method you choose — GoPay, DANA, or OVO — does not change your obligations under these terms. All wallet transactions are governed by the same account and withdrawal policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.